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We recommend that you first run a System
Compatibility Check to determine if your system configuration
will support using the ASD Video Glossary.
Click this link to run a System Compatibility Check.
If you need to update your system:
- Windows Media Player may be downloaded from Microsoft.
Click here for download page.
- Flash Player may be downloaded from Adobe.
Click here for download page.
When I try to register, I cannot
scroll down to check the "I Accept" box for the User Agreement.
What should I do?
To properly display the site your screen
resolution must be set to 1024 x 768 with 32 bit colors. Please
reset you screen resolution and complete your registration.
Why aren't the videos loading? Why do
I see "Buffering"?
Unlike other video players you may use on
the web, the ASD Video Glossary is actually downloading 2 videos
simultaneously. This takes more time. Your connection speed to
the Internet also plays a role. Ideal performance is experienced
with a broadband connection using DSL, cable modem or T1 line.
Dial-up and slower DSL connections are not suitable for viewing
the videos. If you are attempting to access the ASD Video
Glossary from within a business or institution, the firewall
settings may block you from viewing the videos. Please contact
your network administrator to trouble shoot your particular
situation.
Why can't I see the ASD Video Glossary
in my browser window?
You must use Internet Explorer version 6.0
or greater on a PC and Safari version 2.0 or greater for Mac (Firefox
& Netscape are not supported).
My screen is entirely black and no
video is playing. What should I do?
In order to view streaming video, your
browser must be set up to allow Active X controls. This can be
accomplished by following these steps:
-
Within Internet Explorer, click on
"Tools" (which is located on the top of the screen) and
select "Internet Options."
- Click on the "Security" tab
- Click on the "Internet" icon.
-
Move the slider on the bottom left of
the window until your security level is "Medium".
or
Select the "Custom level..." button, then
scroll down to the "Scripting" section and ensure that "Active
Scripting" and "Scripting of Java applets" are enabled.
- Click "Apply" (located on the bottom right side of the window).
- Click "OK."
Why are the video player screens
green?
Your accelerator is set too high on your
Windows Media Player. Please perform the following steps:
- Close out the ASD Video Glossary
- Open Windows Media Player
- Select Tools – Options – Performance Tab
-
Set Video Acceleration to none and click
Apply
-
Close Windows Media Player
-
Re-launch ASD Video Glossary
Why can't I see any video?
Please check your browser settings:
-
Open Internet Explorer.
-
Select "Tools," then "Internet Options."
-
Clicking the "Advanced" tab within the
Internet Options box, scroll about half-way down to "Java
(Sun)/Microsoft VM."
-
Make sure that you have "Java
Enabled"/"Use JRE 1.5.0_04 for applet (requires restart)"
enabled (checked) and click "Apply".
-
Close your browser completely. Make sure
that there is no other browser windows open and then reopen
the browser. You may need to completely restart your
computer if you are not sure what is open.
Why can't I see the video using
Firefox?
Firefox is not currently supported at this
time. Please use either Internet Explorer 6.0 or greater on a PC
or Safari version 2.0 or greater on a Mac.
Why can't I see the video using
Netscape?
Netscape is not currently supported at this
time. Please use either Internet Explorer 6.0 or greater on a PC
or Safari version 2.0 or greater on a Mac.
Why don't the videos play on a Mac?
In order to see the videos on a Mac:
-
Flash must be installed.
-
You must also download the free Flip4Mac
QuickTime Add-In that allows Windows Media Video to be seen
in the Mac's native QuickTime Player. Click here to
download. You will need to restart your computer after this
add-in has been installed.
I clicked on a link from the Glossary
of Terms and the ASD Video Glossary did not appear?
Be sure to turn off your pop-up blocker. The
ASD Video Glossary opens in a new window. To turn off pop-up
blocker:
-
Open Internet Explorer
-
Click “Tools” from the browser menu bar.
-
Select “Pop-up Blocker” from the drop
down menu.
-
Select “Turn Off Pop-up Blocker.”
May I use your video clips in a
presentation I am giving?
While we cannot give you permission to
"download" any video clips from the ASD
Video Glossary, you are more than welcome to link your
PowerPoint presentation directly to the ASD
Video Glossary on the Internet. You can embed a link into
your PowerPoint presentation (or, if you are not using a
PowerPoint presentation, you can login directly to the
ASD Video Glossary).
If you are going to present from a new
computer, be sure to login before your presentation, so you
don't have to do it during the presentation. Your link should go
right to the ASD Video Glossary. You
will need to then select the exact spot within the site you want
to go (e.g., Social Interaction, Nonverbal Behavior, clips #1)
and you can list the target spots in your presentation as a
reminder to yourself. The best performance will be with a wired
connection, not wireless. You should rehearse and view all the
video clips you plan to use in your presentation in advance and
remember not to turn off your computer, cut off the Internet
connection, or move from the site between rehearsal and
presentation time. This way, the video clips will be cached and
the "buffering" and screen load time should be shorter.
Need further assistance?
Email support:
broadcastsupport@whiteblox.com | 
